Reservations are valid only if confirmed by Fattoria Maremmana and, if required, must be guaranteed by a deposit of 30% of the full amount of the stay (minimum amount equivalent to the first night).
The deposit can be paid:
- by bank transfer to FATTORIA MAREMMANA sas Banca Tema - Grosseto IBAN: IT17K0885114304000000380247 Swift Code ICRAITRRNN0 (zero)
- with debit authorization on Visa - Mastercard - Postepay -AmericanExpress credit card (indicate type, number, expiration date and name of the holder).
The deposit must be paid within 7 days of the request.
If the reservation is made close to the arrival date, the deposit must be paid as soon as possible and a copy of the receipt must be sent by e-mail.
Failure to pay the deposit implies the cancellation of the reservation.
No penalty is applied if the Customer cancels the reservation up to 60 days before the scheduled arrival; the Fattoria returns the entire deposit.
The cancellation must be communicated via e-mail to Fattoria Maremmana within this deadline.
In case of cancellation of the reservation confirmed by a deposit, Fattoria Maremmana reserves the right to withhold the deposit in the following percentages:
60 - 51 days before arrival: no charge (the deposit is refunded in full)
52 - 46 days before expected arrival: 8% of the agreed amount for the entire stay (the deposit is returned for the difference)
45 - 37 days before expected arrival: 15% of the agreed amount for the entire stay (the deposit is returned for the difference)
38 - 31 days before expected arrival: 23% of the agreed amount for the entire stay (the deposit is returned for the difference)
30 days before expected arrival: 30% of the agreed amount for the entire stay (the deposit is retained in full)
No Show: the full amount of the deposit will be withheld.
Covid-19 cancellation conditions for your 2021 holiday: If government decisions prevent you from reaching Tuscany or classify us as a risk area by closing the borders between the regions, you can cancel your reservation free of charge up to three days before the date of arrival, reusing the deposit for a next stay.
In all other cases, our usual cancellation policy will apply.
Insurance against cancellation penalties:
It is possible, and recommended, to take out an insurance against the cancellation costs.
The insurance runs from the date of crediting of the deposit and premium up to the date and time of the expected arrival at the Fattoria Maremmana ; if not specified, the arrival time is 3.00 pm.
The insurance is valid only if taken out at the same time as the reservation and fully covers the penalty charged to the Customer for any cancellation of reservations for stays of at least 7 nights.The insurance coverage relates to the accommodation booked and not to the number of occupants. The insurance premium is not insured and non-refundable.
The insurance premium amounts to 10% of the amount of the stay.
Eg: 7 nights;
amount for the stay Euro 840.00 (7 x 120.00);
insurance premium Euro 84.00 (10% of 840.00);
deposit required Euro 250.00 (30%) + Euro 84.00;
in case of cancellation, a refund of Euro 250.00
HOURS AND BALANCE OF THE STAY
Time of arrival and departure
The rooms and apartments are delivered from 3.00 p.m. to 08.00 p.m.on the day of arrival and must be vacated by 10.00 a.m. on the day of departure. If the customer wishes to arrive at different times, please notify us. If the availability of the room / housing unit is requested and agreed before the scheduled time on the day of arrival or after the scheduled time on the day of departure, the Fattoria Maremmana may request an additional payment.
Balance of stay:
The balance of the stay is made upon arrival, in cash, by credit card or debit card.
If the customer anticipates the departure date, no refund will be granted for the unused period.